Attitudes, Emotions & Ethics

Chapter 4 mental attitudes, Emotions & Ethics Learning Points: 1. Individual differences imply behavior in organizations. 2. Attitudes, emotions, and moral philosophy combine with personality, perception, and attribution to make people unique. 3. Individual singularity is a major managerial challenge, and it is one reason in that location is no single best way to manage people. A.(a)Attitude : P.108 A mental tendency expressed by evaluating an entity (a person, an mark or situations) with just about degree of favor or disadvantage (usually refer to animals, coworkers, colleagues, your cause appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, such as jumble response or origin pressure (skin turns red, high blood pressure if you ar angry or dislike something). 2) behavioural Inten tions Intention to practice according to your attitude. e.g. If your attitude toward women in heed is positive, then you will be supportive & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B. Cognitive Dissonance (clash) A state of tension that is produced when an individual experiences conflict between attitudes and behavior. e.g. A salesman is required to bewray damaged TV for unspoiled handle price, without telling the the true to customers. This creates conflict : concealing information is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in baseball club to reduce this tension? Managers should do : They should be aware of the jerky change of behavior of the workers. C.(a)How Attitud e is form : 1) By rail Exper! ience Special features : *attitudes that held are...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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