ABC-ABM at Hewlett-Packard Europe for customer support

Hewlett Packard is an American group specialized into the computing sector and the dialogue market. Hewlett Packard is organized by product into several Business Units. The tralatitious accounting system gave information on hails per department. ruby if there are worldwide accounting system rules, respectively manager of a business whole can apparatus new accounting system. b.Calculate the whole cost of the delivery processes for France and the unit cost of the delivery process ?HP On-sit? by activities for FranceActivityDriverVolumeCost per unitCall receiptNumber of call up calls 91 300 0.02Call qualificationNumber of call qualifications 61 875 0.03Dispatching(people and part)Number of dispatchings 36 cholecalciferol 0.03Logistics(parts handling) Number of make ups with parts go 40 000 0.09FreightNumber of repairs with parts moved 40 000 0.06POP(customer Assis (part/unit sent))Number of customer as sist repairs 3 000 0.52On-site HP CENumber of hours for HP CE repair + travel 40 000 0.25On-site TempsNumber of hours for Temps repair + travel 10 000 0.08On-site third party CENumber of repairs where a 3rd party engineer went on-site 12 000 0.14CourierNumber of repairs that go finished courier 5 000 0.12CE availNumber of repairs with require CE Assist 10 000 0.16EscalationNumber of repairs that require HW escalation 400 3.88RopsTotal number of repairs in redress run Processing 83 000 0.

03ActivityRemote resolutionCourier Assist(Exchange)POPII.Desc! ribe all possible uses of alphabet for decision-making and equalise them with HP needs and possibilitiesThe first rudiment system is the more(prenominal) apply to allocate costs. It uses drivers such as resources and activities to allocate cost agree to a cause-and-effect consumption relationship. This method is very heavy to execute up but (as we can see in HP?s case) seems sometimes to be necessary to live with a precise and accurate cost allocation method. 1. The ABC method makes managers have a precise view on all(prenominal) activity. As cost pools are activities, the ABC method enables... If you exigency to get a full essay, order it on our website: OrderCustomPaper.com

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